Our QA/Software Support Specialists function, in many ways, as Product Owners—and they’re exceptionally good at it. Unlike traditional software companies, we don’t operate a tiered support model or a call center environment. Our team isn’t spending their days fielding basic calls or escalating issues up the chain. In fact, some days they may not receive a single support call at all. That’s intentional—it allows them to focus on the broader, higher-value work that truly suppor

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