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Changes to HDIS Support Agreements

The Baldwin Group, Inc. (BGI) has been busy updating our systems in an effort to better serve our
HDIS clients. As part of the process, we are transitioning our HDIS client support agreements to a
standard calendar year renewal period.

Why are we making this change?
To ensure that the annual support renewals for all HDIS clients are uniform when renewal periods cross
over from one support year to the next.

What does this mean for you?
Your invoice for the calendar year 2023 could be for a partial month and year depending on your current
renewal date.

How does this benefit our Health Department?
A uniform renewal period for all HDIS clients ensures that you will be in receipt of your annual
agreement and the associated documents (W-9 and invoice) well ahead of your renewal period.

What if my renewal date is currently mid-month?
The amounts on your invoice will reflect a prorated amount depending on the cutoff date.
Will I receive multiple invoices for 2024 and 2025, the new coverage period?
It is possible. Depending on your current renewal date, you could receive multiple invoices – one for the
support period ending 12/31/24, and another for the renewal period 01/01/25 – 12/31/25. We are
currently only planning on issuing multiple invoices to our HDIS clients whose current renewal dates are
on/after 09/01/24, unless requested.

Will this increase my support?
This change has no bearing on price increases. BGI, following industry standards, has increased our
annual fees with each renewal period, while making every effort to keep annual increases within reason.

Is BGI discontinuing the HDIS product line?
BGI will continue to offer HDIS as part of our suite of products, and there are no plans to discontinue the
product line. As a reputable company, with over 40 years of impeccable service to our clients, we pride
ourselves on the quality of our products.

Should you have any questions/concerns we have not addressed, please feel free to reach out to

The New MITS – an FAQ

Our utmost priority is to guarantee a seamless transition for our existing clients to the new product.

When is the legacy version of MITS scheduled to sunset?

The legacy version of MITS is scheduled to sunset on January 1, 2027.

Why is the sunset of the legacy version happening?

The decision to sunset the legacy version is part of our strategic efforts to enhance overall product efficiency and functionality.

How much notice are customers being provided?

We understand the importance of advanced planning. Hence, customers are being provided notice well in advance to plan for the scheduled deprecation of the product.

How will the transition process be managed?

Recognizing the uniqueness of each MITS solution, we are committed to working closely with our valued customers to ensure a smooth transition. Our team will provide support tailored to individual needs, addressing any specific nuances that may require a faster or delayed transition to the new product.

What is the goal of the transition process?

Our primary goal is to ensure the smoothest possible transition for our customers’ systems.

Why is there a need for the evolution of MITS, and what has been done so far?

The Baldwin Group has been diligently modernizing our MITS offerings since April 2023. After a thorough evaluation of our current system, we recognized the necessity for a complete overhaul to sustain future software updates and enhancements. Substantial strides have already been made, and we are eager to share the developments regarding our priorities, objectives, and projected timelines.

What are the priorities in the evolution of MITS?

Our priorities are centered around Security, Client Experience, Migration, and Cost. We are committed to ensuring the security of your data, maintaining a consistent user experience, facilitating a smooth transition to the new platform, and managing costs effectively.

What advancements have been made in data security measures, and how will the client experience be maintained?

We have made significant advancements in data security and integrity measures to comprehensively protect your data. Our commitment to a consistent user experience includes maintaining familiarity in navigation, window configuration, tabbing, and overall functionality to minimize the learning curve for our clients.

How will the migration process be managed, and will there be any additional cost for it?

We are dedicated to facilitating a straightforward and mostly automated migration process, ensuring a smooth transition to the new MITS platform.

What is the projected timeline for the evolution of MITS, and when can clients expect to transition to the new platform?

While timelines are provisional, we anticipate substantial progress in 2024, a beta version release in 2025, and the initiation of the onboarding process for pioneering clients towards the end of that year. The migration of all remaining clients is expected to continue throughout 2026, with the retirement of the classic MITS client on January 1, 2027.

What support will be available during the transition period, and how will client concerns be addressed?

Dual support for both the legacy and new MITS systems will be available during the transition period. We aim to have fully transitioned all clients to the new platform by the close of 2026. Any residual concerns or issues will be our utmost priority to resolve promptly, ensuring a seamless transition into the future.

“Our clients satisfaction with the product is our first priority.” – Amy King, CEO & President

We appreciate your patience and support as we embark on this significant milestone for MITS. Your partnership is invaluable, and we look forward to this journey together.

MITS: New Features on the Horizon

The Baldwin Group is thrilled to announce transformative changes to MITS, the culmination of extensive efforts initiated in April 2023. Acknowledging the necessity for a comprehensive overhaul to accommodate future enhancements, we’re excited to share the evolution of our priorities, objectives, and anticipated timelines.



Ensuring the safeguarding of your data is paramount. Our commitment to data security has propelled significant advancements in comprehensive protection measures, demonstrating our dedication to fortifying your data against potential breaches.

Client Experience

Recognizing the importance of a seamless user experience, we’ve prioritized consistency between the new and previous versions of MITS. From navigation to window configuration, our focus is on minimizing the learning curve, ensuring a smooth transition for our valued clients.


We understand the importance of a smooth transition. Our commitment to a straightforward, mostly automated migration process, at no additional cost to you, underscores our dedication to providing a hassle-free experience.


Anticipating minimal impact on your budget, we’ve meticulously assessed costs to ensure accessibility without compromising on the quality of our updated offerings.



Significant progress is anticipated, though the product may not be ready for client consumption. Regular updates will keep you informed of our advancements, inviting inquiries throughout the year.


An early-year release of the beta version offers an opportunity for user familiarization and valuable feedback. Towards the year’s end, the onboarding process for pioneering clients onto the new platform begins, with dual support available for both legacy and new MITS systems.


Continued migration of remaining clients throughout the year, accompanied by ongoing enhancements. Dual support persists, with the goal of fully transitioning all clients by the close of the year.


The classic MITS client is scheduled for retirement on January 1, 2027. Ongoing support for any residual concerns ensures a seamless transition into the future.

We appreciate your patience and support during this significant milestone for MITS. Your partnership is invaluable, and we’re excited to embark on this journey together.


We will be attending the Association of Ohio Health Commissioners conference in Dublin, Ohio on September 14th – 16th. For more information, please click here.

New Employee

We are so pleased to welcome Chuck Rupprecht to the Baldwin Group family. Chuck began work at BGI on July 19th of this year.  He is an experienced programmer who was previously with the Baldwin Group for 14 years, mostly working on Mayor’s Court software.  After 11 years working for an aerospace parts manufacturer, he has returned to BGI and will be working primarily with MITS and related products. Welcome back Chuck!


We are attending the Northeast OEHA Fall Conference in Twinsburg from October 12 – 13th. We will also be speaking at the Northwest OEHA conference in Sandusky on October 14th. For more information on these district specific events, visit their site. We hope to see you there!